Our partnership testimonials
“Richmond Furniture, and in particular Norrie Macleod, have been part of our team now for the past few years. It is really important to us that our suppliers and manufacturers meet both our expectations and that of our customers. What are our expectations and what do we ask for? Well, we ask for a quality product, we ask for quality labour to fit that product, and we ask for quality supervision. I have to say that Richmond Furniture meet all those expectations and offer us an excellent level of service.”
Dave Griffin, Group Build Director
“Rise Homes Limited are part of British Strategic Investment Fund, we’ve done 8 schemes, and over 1000 apartments for the British Strategic Investment Fund, and of those 8 schemes, 5 of them have Richmond Furniture kitchens installed, the company we have found has been very reliable, always delivered on time within budget and on programme, and the after sales service, not that much has been required, has always been excellent.”
Nigel Rawlins, Chief Executive
“I would recommend Richmond Furniture for the supply and installation of kitchens. I have found the company, and people within, to be most helpful from initial enquiry to the install teams. We have used Richmond on four schemes to date and there have been no issues of note. We look forward to continuing, and growing, our professional relationship to mutual benefit.”
Frank Langan, Senior Buyer
“RG Group required a combination of quality and quantity. Large volumes of product required to be installed quickly to match our programme of works. Richmond Furniture performed exceedingly well in this regard. Their logistics, planning, and project management ensure the kitchens and bedrooms were installed on programme and completed on target, despite the challenges of the Covid-19 pandemic.
We found Richmond Furniture to be a professional and engaging partner, from design through to delivery, and look forward to working with the team again in the
near future.”
James Smith, Associate Director
“Richmond Furniture have been the sole supplier of kitchens and more recently appliances, to Wiggett Homes for the past 18 months. In that period they have supplied and fitted approximately 50no kitchens to our new build houses. The ranges of kitchens offered is very extensive with both modern and contemporary kitchens available with a large selection of work surfaces. They provide a full service from design through to fitting and aftercare with all the employees in the different departments being very knowledgeable and helpful. The customer care department is very good and usually any issues are sorted quickly and without any fuss. I would recommend Richmond Furniture to any new potential customers that are thinking of giving them a try.”
Matthew Ward, Senior Buyer
“We have worked with Richmond for close to 10 years. They are very friendly, very approachable and very pro-active. The early engagement offering helps us to fix kitchen layouts well ahead of even starting on site. This means minimal amendments to consultant design packages and allows for a more efficient overall process. Richmond constantly strive to ensure they have the latest and most desirable products available for our clients to select from and guarantee long term stock retention for replacements should the future client need them. Watson value our relationship very highly with Richmond and appreciate the support they have offered over the years.”
Mike Watson, Director
“iQ Student take great pride in providing our students with high quality, design led living spaces which combine modern living with comfort and style. Richmond Furniture share this philosophy and delivered high quality design led kitchen and bedroom furniture. Richmond continues to perform to these standards even during the Covid 19 pandemic and actively mitigated the challenges it presented.
Richmond Furniture provided a robust, yet aesthetically pleasing product which only using high quality, responsibly sourced materials. Richmond Furniture have proven themselves to be a valued supply chain partner and we look forward to working with them in the near future.”
James Atkinson, Development Manager
Our staff testimonials
“I have worked for Richmond now for 3 years and I love my job. I am passionate in everything I do, I am a proud achiever, in and out of work. I have been told that I am very tenacious and a little forward, but hey, what's wrong with that? I love my job and the people I work with. Richmond are a fabulous family owned business and I am proud to be part of our continued growth. I am glad to play my part in the continued expansion of Richmond and helping shape our
future.”
Kerry Dowling,
Richmond National Sales Manager
“I have now been with the Richmond Sales Team for just over a year. I am a people person at heart, so what I love most about my job is the opportunity to connect with so many amazing individuals I might never have met otherwise. Whether it’s working closely with our merchant partners, visiting customers, or attending industry events, the relationships I’ve built along the way have made this role truly rewarding. Getting to showcase this fantastic range while building meaningful connections is what makes
this job so special.”
Niamh Flanagan,
Richmond National Sales Manager
“There are many things I love about working at Richmond Furniture but the part I love the most is the teamwork. Everyone from all the different parts of the business working and pulling together. I know from experience you do not always get this in your place of work but I am grateful we do at Richmond Furniture - a real caring family-owned business. I cover a large geography in my role as National Sales Manager which is great as I enjoy travelling our beautiful country and love meeting people from all the different backgrounds across the UK.”
Norrie Macleod,
Richmond National Sales Manager
“I joined Richmond back in 2022 wanting to find a company I would enjoy going to work for. Previously, I was tired and felt like I never had that work life balance, and when I met with Lewis Tootell, I got a good sense that the things that were important to me, could be achieved at Richmond. I was right! Richmond is a major player in my eyes in the furniture industry but retains its family business work ethics. It's big enough to deal with the most demanding of projects, but small enough to be nimble and react to client's needs, almost giving them a tailored experience. All those things create a fantastic experience for our customers who return time after time, but on personally level, those family ethics mean you want to come to work and enjoy the time you are there. There's a great sense of 'team' and the colleagues you work with you care about on a professional level and a personal one, supporting each other. The work life balance I wanted, I've achieved. If asked 'am I in it for the long haul', totally, 'I'm in till death do us part'.”
Dean Wilson,
Richmond Contracts Manager
"I have worked for Richmond Furniture for 12 years now and could not be prouder to be a part of the business and the journey we are on. Trust, respect and teamwork... Richmond Furniture are a family owned and operated business and these values are at the very core of everything we do. We are big enough to manufacture and supply to multiple volume high rise projects whilst
small enough to remain nimble in dealing with what matters to our customers.”
Warren Cooper,
Richmond National Sales Manager
“At Richmond Furniture we like to listen to your aspirations, expectations and then your concerns and fears. We sit down with you and discuss design, technical and cost issues and how, by working together, we can minimise these concerns, enjoying an ongoing relationship, with rewarding schemes for all parties. Perhaps it’s our quiet determination to deliver quality results. Perhaps, it’s just honest to goodness teamwork. Where would any of us be without it?”
Stewart Preston-Heyes,
Richmond National Sales Manager
“In my 20 years at Richmond, I’ve seen the company evolve from a small, family run enterprise to a dynamic and stable architect within the furniture industry – supplying giants in the industry with vigour, poise and always exceptional quality. Although growing has been a challenge, it is a challenge myself and all my colleagues are always willing to take on, learn and grow from. Customer Service has always been an incredibly varied and exciting place to work, with the opportunity to meet new people and take on new projects at the forefront of this, giving everyone a depth of experience unlike any other furniture provider. Everyone within the Customer Service team are always happy to help each other, customers and other colleagues. Working alongside the sales teams, estimating, installations, planning & production and our Directors helps everyone at Richmond become fully integrated within the companies philosophy of Teamwork really making the dream work – a mentality we pass on to our customers each day. It’s safe to say I’ve greatly enjoyed the people I’ve met, the trials I’ve undertaken and the work I’ve done over my 20 years here and I can’t imagine working anywhere else. Here’s to another 20 years!”
Giselle Harvey,
Richmond Customer Service Manager